Patients

Patient journeys

Patient management

10 patients in the system · 5 blocked. Each row is a full journey — open one to see where it stalled, then assign or unblock the right team.

1New intakes
1Awaiting payment
2In review
1Approved
2Shipped
1Refill due

Patient journeys10

Sorted by what needs action — blocked patients first. Open a row to act on the record.

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  • Priya Sharma

    Toronto, ON · stage 4 of 9 · Payment

    Card declined twice — cold-chain order cannot dispatch until payment clears.

    PaymentPayment failed
  • Marcus Webb

    Hamilton, ON · stage 5 of 9 · Clinician assigned

    Unassigned to a clinician for 2h 14m — past the 2h intake SLA.

    Clinician assignedUnassigned · past SLA
  • Casey Wong

    Vancouver, BC · stage 8 of 9 · Shipped

    Courier exception — delivery attempt failed, patient not yet notified.

    ShippedDelivery issue
  • Sam Taylor

    Ottawa, ON · stage 3 of 9 · Intake

    Consent for AI-assisted review not signed — intake paused at submission.

    IntakeConsent missing
  • Jordan Mills

    Calgary, AB · stage 5 of 9 · Clinician assigned

    Dr. Jenkins requested a clarification — review is on hold pending the patient reply.

    Clinician assignedAwaiting clinician
  • Noah Patel

    Edmonton, AB · stage 1 of 9 · Registered

    Registered
  • Dana Brooks

    Halifax, NS · stage 6 of 9 · Approved

    Approved
  • Robin Lee

    Montréal, QC · stage 7 of 9 · Sent to pharmacy

    Sent to pharmacy
  • Mia Chen

    London, ON · stage 8 of 9 · Shipped

    Shipped
  • Avery Singh

    Winnipeg, MB · stage 9 of 9 · Delivered

    Delivered