Clarifications

Cross-portal Q&A

6 open clarifications · 2 past SLA

Every unresolved question between the pharmacy, clinicians, and patients — oldest and clinician-blocking first. Open a thread to nudge, reassign, or escalate.

Open consult queue
4Awaiting clinician
1Awaiting pharmacy
1Awaiting patient
9Resolved today
2Overdue
3h 40mAvg resolutionlast 7 days

Open threads6

Past SLA and waiting-on-clinician surface first — deep-link into the record to act.

Pharmacy ops
  • Confirm titration step for tirzepatide

    Pharmacy → Clinician · T-100475 · Jordan M.

    Rx says "increase as tolerated" — need the exact 5mg → 7.5mg week before we compound.

    ClinicianAwaiting replyBlocks fulfillment
  • Allergy listed conflicts with excipient

    Pharmacy → Clinician · T-100488 · Casey W.

    Patient flagged a PEG sensitivity — OK to proceed with the standard base, or substitute?

    ClinicianAwaiting replyBlocks fulfillment
  • Dose frequency on the renewal looks off

    Pharmacy → Clinician · T-100494 · Robin L.

    Renewal reads "twice weekly" but the original was weekly — confirm before refill.

    ClinicianAwaiting reply
  • Patient asked about a missed dose

    Patient → Clinician · Intake #1051 · Maya R.

    Missed two days while travelling — wants to know whether to resume or restart.

    ClinicianAwaiting reply
  • Which pharmacy holds the cold-chain stock?

    Clinician → Pharmacy · T-100479 · Priya S.

    Routing a cold-chain order — confirm the Mississauga site can ship by Thursday.

    PharmacyAwaiting reply
  • Updated shipping address before dispatch

    Pharmacy → Patient · T-100502 · Sam T.

    Courier flagged the unit number as invalid — patient asked to re-confirm the suite.

    PatientAwaiting reply